DIR-5092

Visionality Installation Warranty

Visionality warrants that its installation of the products and systems shall conform to all general industry and manufacturer standards and shall be done in a safe and workmanlike manner and be free from defects for 90 days following completion of the work.  Warranty repairs shall be performed without charge to the Customer unless it is determined that the repair is not the result of installation defect in which case the customer will be charged $95/hour for such travel and repair work.  Standard manufacturers’ warranties will apply for all equipment installed.   Extended service agreements can be provided by Visionality beyond the installation warranty period at the customer’s request.

Manufacturers warranties vary by specific manufacturer and product lines.  Visionality will make available all information related to specified product warranty prior to purchase.  Visionality integrated solutions may contain one or more different manufacturers or product lines.

The limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess heat or moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Visionality to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.  Parts that are considered consumables such as bulbs are not covered under this warranty.

CODECs and Infrastructure products such as MCUs may be further covered under Vendor Service agreement which allows for software upgrades as well as next day replacement parts.

Return Policy

Visionality does not accept product returns unless defective and only for replacement. In the case of a failure, replacement items will be processed according to the specific service contract.  Items that require replacement will be delivered based on the specific service contract.

• Visionality offers service plans where some or all items are covered under a next day parts agreement.
• Visionality offers service plans which have service, but not next day (for example some monitors and some projectors)
• Visionality also will service many parts under standard manufacturer’s warranty policies

A technician can be dispatched to repair and replace parts.  The service level chosen will have more specific details on this dispatch.